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Legal access for your gl100 account

gl100 Legal explains how account access, wallet records, data choices and policy requests work before you open an account.

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gl100 Legal access for your gl100 account
POLICY CONTACTS

Get help with Legal requests

A clear contact path matters when a policy question affects your account or wallet record.

Account access If phone verification or login blocks your Legal request, contact account support from the…
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference and date through…
Policy changes To ask about a Legal term, data choice or account detail, identify the clause…
DATA PRACTICES

How gl100 handles Legal details

We treat Legal requests as account matters, not casual chat. Our process links the request to the account record, checks the details needed to respond, and limits disclosure to the person who…

Account data

We use the details attached to your account to process access, phone verification, wallet status and policy requests. When you ask us to change a detail, we may compare the request with the existing account record before applying an update.

Cookies

Cookies can support sign-in continuity, page settings and account security checks. Your browser controls whether cookies are stored, but changing those settings may affect login or policy-page access on mobile and desktop devices.

Account security

Phone verification helps us connect account access with the registered contact detail. Keep your password and verification code private, and contact us if a login or wallet action appears that you did not request.

Record retention

We may retain account, payment-reference and support records for the period needed to handle policy duties, security checks and dispute questions. A retention request should identify the account and record type so we can assess it accurately.

Correction requests

If your name, phone detail or account record needs correction, send the requested change through the signed-in support path. We may ask for verification before changing information that affects access, wallet matching or transaction history.

Who to contact

Use our account support route for Legal, privacy, cookie or security questions rather than a public message. Include the topic, account identifier and relevant reference, while keeping passwords, wallet PINs and one-time codes out of your message.

Legal answers before opening an account

These Legal answers cover the questions we expect you to ask before account access, wallet use or a data request. Read the applicable terms for your location, then contact us if the wording or account record does not match your situation.

Legal access depends on local law. You should only open or use an account where local law permits. We may also require accurate account details and phone verification before access, and we can pause a request when eligibility or ownership cannot be confirmed.

The Legal terms apply to wallet activity recorded through DANA, OVO, GoPay and QRIS, including account ownership, payment matching, transaction records and support checks. Confirm that the wallet belongs to you and review the applicable wording before sending a payment.

Sign in and use the account support path to identify the data you want changed, such as a phone detail or account name. We may request verification before editing information tied to access, wallet matching or transaction history.

Yes. Contact us through the account support route and identify the cookie or page behaviour you want clarified. Browser controls can remove or block cookies, although that may affect sign-in continuity, security checks or access to account policy pages.

We connect a Legal request to the account record and limit private details to the person who can verify that account. Do not include passwords, wallet PINs or one-time codes. For payment questions, provide only the relevant reference and date.

Account, payment-reference and support records may be retained for the period needed for policy duties, security checks and dispute handling. If you want a retention question assessed, identify the account and record type through the signed-in support path.

Use the account support route and state that your request concerns Legal, then include the clause, account detail or transaction reference involved. We may verify account ownership before discussing private records or changing information connected with access.

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